Learn to engage your team and inspire them to achieve high levels of success. Everyone can improve with the right coach or mentor guiding their actions in the workplace. Through observation, assessment, and interaction a good coach can make positive improvements in a struggling worker. Participants will learn to improve their leadership style from a manager to an effective coach and mentor.

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Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

Course Objectives:

  • Conduct an effective performance improvement discussion
  • Improve the communication between team member and supervisor
  • Identify and understand the difference between desired and actual performance
  • Recognize, reinforce, and motivate good performance
  • Identify the difference between coaching and managing
  • Conduct full and fair investigations before taking performance related action
  • Identify performance concerns in specific terms, avoiding generalities, abstractions, or attitude concerns


What Will Students Learn?

  • How to identify the values that support their company
  • How to define the vision for their company
  • How to write a mission statement that explains what the company’s purpose is
  • How to complete meaningful SWOT analyses
  • Tools and techniques to create a strategic plan that directs the organization from the executive to the front line
  • Ways to implement, evaluate, and review a strategic plan
  • How related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan

What Topics are Covered?

  • Understanding strategic planning
  • Identifying our values
  • Designing our vision
  • Writing mission statements
  • Performing a SWOT analysis
  • Setting goals
  • Assigning roles, responsibilities, and accountabilities
  • Gathering support
  • Making the change
  • Presentation options (infographics, reports, etc.)
  • Getting there successfully
  • Plenty of case studies and practice opportunities

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Who should attend?

Business owners, Senior Managers, Managers, Human Resource Professionals, and anyone involved in coaching and counseling employees.